Customer Services Executive - Luxury Wine & Spirits Brand - Central London
Customer Services Executive - Luxury Wine & Spirits Brand - Central London
Job Reference 6/4588/CS
Added : 14/05/2025
Expiry : 11/06/2025
Are you passionate about delivering outstanding service to high-value clients? Do you thrive in a premium, fast-paced environment where attention to detail and client satisfaction are everything?
We’re looking for a Customer Services & Retention Executive to join a prestigious wine and spirits sales and investment firm in central London. This is not a sales role – your focus will be on client care, retention, and ensuring a seamless experience for a discerning HNW global clientele.
Key Responsibilities:
• Act as the main point of contact for client communications, providing prompt, professional support.
• Resolve enquiries and complaints with care and discretion, ensuring issues are handled efficiently.
• Manage webchat interactions for both retail and private clients, referring buying enquiries to account managers where needed.
• Support “orphaned” clients (not currently assigned to an account manager), resolving issues or handing them over if they choose to buy again.
• Take ownership of challenging or escalated clients passed on by account managers, finding effective resolutions.
• Handle client complaints or sale requests with tact and creativity – including office visits or goodwill gestures when appropriate.
• Monitor and improve client satisfaction and retention metrics.
• Work cross-functionally with sales, logistics, marketing, and finance to ensure smooth service delivery.
About You:
• Experience in customer service, client success or account management – ideally within luxury, hospitality, wine & spirits, or private client services.
• Excellent communication skills – professional, polished, and empathetic.
• Confident managing high-value relationships and sensitive issues.
• Proactive, solutions-focused, and highly organised.
• Passion for fine wine and spirits is a strong plus – training and tastings are available.
• Impeccable personal presentation and a warm, client-first attitude.
This is a rare opportunity to join a leading name in the luxury wine and spirits sector, working with a world-class team and clientele. If you’re service-obsessed and thrive in a fast-moving, high-end environment, we’d love to hear from you.
We act as an employment agency for this role. Knightsbridge Recruitment specialise in Chiefs of Staff, EAs, PAs, Private PAs, Team Assistants, Receptionists and Office Managers across all industries. If you are already registered with us please contact your consultant directly. Due to the large number of applications we receive, unfortunately we are not able to respond to them all individually.