Customer Services Executive - Dynamic Fine Wine & Spirits Company
Customer Services Executive - Dynamic Fine Wine & Spirits Company
Job Reference 6/4588/W&S
Added : 02/05/2025
Expiry : 30/05/2025
Are you passionate about delivering exceptional service to high-value clients? Do you thrive in a fast-paced, luxury environment where attention to detail, professionalism, and client satisfaction are paramount?
We are seeking a Client Services & Retention Executive to join a prestigious wine and spirits retail and investment firm based in central London. This is not a sales role – your focus will be on delivering premium service, building strong relationships, and ensuring an outstanding client journey for high-net-worth individuals.
Key Responsibilities:
• Serve as the primary point of contact for client interactions, delivering prompt, polished support.
• Manage and resolve client enquiries and/or complaints – both new and pre-existing – with professionalism and care.
• Proactively support clients with portfolio updates, investment queries, and service concerns.
• Act as a trusted problem-solver, addressing issues swiftly to maintain strong, enduring relationships.
• Champion a seamless, high-touch customer experience tailored to HNW and UHNW individuals.
• Develop and implement strategies to enhance client satisfaction and loyalty.
• Monitor service metrics and feedback to drive continuous improvement.
• Collaborate closely with internal teams, including sales, marketing, logistics, and finance, to ensure excellent service delivery.
About You:
• Proven experience in client success, customer service, or account management, ideally within wine and/or whisky, luxury investments, or private members clubs, high-end hospitality.
• A strong knowledge or genuine interest in wine and/or spirits is highly desirable; they will offer you the opportunity to attend courses.
• Adept at managing and nurturing relationships with discerning, high-value clients.
• Excellent communication skills – articulate, composed, and confident with both verbal and written interactions.
• Analytical and solutions-focused – able to think on your feet and use initiative.
• Exceptionally well-presented and professional – a true ambassador for the brand.
• Friendly, upbeat, and service-driven with a “go the extra mile” attitude.
• Comfortable in a dynamic, fast-evolving environment and eager to take ownership of your role.
This is a unique opportunity to become part of a highly regarded, dynamic and entrepreneurial premium brand at the forefront of the wine and spirits industry. You’ll work with a passionate, supportive team and a global clientele who expect – and deserve – the very best.
We act as an employment agency for this role. Knightsbridge Recruitment specialise in Chiefs of Staff, EAs, PAs, Private PAs, Team Assistants, Receptionists and Office Managers across all industries. If you are already registered with us please contact your consultant directly. Due to the large number of applications we receive, unfortunately we are not able to respond to them all individually.