Customer Service Manager - Revolutionary Luxury Skincare Brand
Customer Service Manager - Revolutionary Luxury Skincare Brand
Added : 21/02/2025
Expiry : 21/03/2025
An award-winning and revolutionary global skincare brand, developed by 30+ years of scientific research, is seeking an experienced Customer Service Manager. This is a 10-11 month maternity contract starting in April 2025.
The role offers hybrid working; 2 days a week working in stunning Central London offices and 3 days a week working from home. The company culture is collaborative, supportive, hard-working, fast-paced, and exceptionally service-driven. The company really looks after its staff – great perks and regular social gatherings in the team.
This is a multi-faceted, and varied management role essential to ensuring the smooth operation of their Customer Service team, and maintaining their commitment to delivering exceptional customer experiences. As an integral part of the E-commerce team, this person will work closely with other departments to align strategies and processes with business objectives.
Role is split into 4 parts; Leadership & Team Management, Strategic Planning & Customer Experience Enhancement, Daily Operations & Problem Resolution, and Training & Documentation.
They are looking for someone with strong Customer Service experience, ideally previous management experience, within Luxury retail as well as a passion for skincare. It is essential that this person has fantastic communication skills, meticulous attention to detail, and is exceptionally service-driven. They are looking for candidates with prior experience using E-Commerce/Customer Service platforms (Magento, NetSuite, Intercom or other similar systems).
A wonderful opportunity to join a growing, current, and ground-breaking luxury brand!
We act as an employment agency for this role. Knightsbridge Recruitment specialise in Chiefs of Staff, EAs, PAs, Private PAs, Team Assistants, Receptionists and Office Managers across all industries. If you are already registered with us please contact your consultant directly. Due to the large number of applications we receive, unfortunately we are not able to respond to them all individually.